Refund Policy

Transparent and straightforward refund guidelines for assured tranquility

Introduction

At OakMossMeadow, we recognize that situations change, hence we endeavor to offer straightforward and transparent refund procedures. These terms specify when you're eligible for a refund for our yacht rental services.

It is important to review our refund terms thoroughly before booking your trip. By finalizing a booking with OakMossMeadow, you accept and consent to our refund conditions.

Standard Cancellation and Refund Procedure

More than 72 Hours Prior to Charter

100% Refund

Qualified for: Complete refund excluding processing charges

Timeline for Processing: 5-7 working days

Processing Charge: €50 for credit card payments

Requirements: Must be submitted via written communication such as email or a phone call

24-72 Hours Prior to Charter

50% Refund

Qualified for: Half the total charter cost

Timeline for Processing: 7-10 working days

Processing Charge: €25 subtracted from the refund amount

Requirements: A valid reason is needed; administrative expenses will be incurred

Less than 24 Hours Prior to Charter

No Refund

Qualified for: No refund options are available

Exception: Emergency situations may be taken into account

Alternate Option: A credit towards future charters may be proposed at the discretion of the management

Requirements: Supporting evidence required for emergency cases

Cancellations Due to Weather

Weather Guarantee

Your safety remains our utmost concern. If our certified captain determines that weather conditions make sailing unsafe, we'll offer several alternatives:

  • Full Refund: A 100% refund is provided if rescheduling is unfeasible
  • Reschedule: You can rebook your charter for the next available spot at no added charge
  • Charter Credit: A voucher valid for 12 months from the original charter date is provided

Evaluation of Weather Conditions

Our assessment for safe charter conditions includes examining:

  • Analysis of wind speed and direction
  • Checking the height of waves and sea conditions
  • Forecast of visibility and the likelihood of precipitation
  • Observing advisories and cautions from the Coast Guard
  • Expert review by our captain with regard to safety

Decision-Making Timeline: The call to cancel due to weather is made at least 4 hours before the scheduled departure time.

Refunds in the Event of Medical Emergencies

Extraordinary Situations

We are sympathetic to unforeseen medical incidences. The following scenarios may warrant extraordinary consideration:

  • Unanticipated illness or injury necessitating hospital care
  • Death within the immediate family
  • Military duty call-ups or urgent recalls
  • Jury summons or legal subpoenas
  • Natural catastrophes impacting travel

Requirement for Documents

For processing of refunds in emergency cases, please provide:

  • Evidence from a medical institution or hospital
  • Death notification (when applicable)
  • Formal military instructions
  • Summons from court or jury notices
  • Emergency declarations or travel warnings

Procedure: Requests for emergency refunds will be handled within 3-5 business days after receiving the necessary papers.

Cancellations Due to Operational Issues

Vessel Malfunctions

If the yacht allocated to you encounters insurmountable mechanical issues:

  • Substitute Vessel: Efforts will be made to provide a similar vessel
  • Complete Refund: Offered in the absence of a suitable replacement
  • Partial Refund: Given if the substitute yacht is differently priced
  • Compensation: We may offer additional recompense for the inconvenience

Lack of Available Crew

Instances where a qualified crew member is not available are uncommon, but if they occur:

  • A replacement crew will be sought where feasible
  • A full refund is provided if the charter cannot go ahead
  • Options to reschedule with no extra fees are offered

Procedures for Refund Handling

Methods of Payment

The refund will be processed back to the original mode of payment:

  • Credit Card Transactions: About 5-7 business days
  • Bank Transfers: Generally 7-10 business days
  • Cash/Cheque Payments: Typically 3-5 business days

Charges for Processing

Credit Card Fees

€50 charge for cancellations requested beyond 72 hours prior

Fees for Bank Refunds

€25 charge is applied to all bank transfer refunds

International Transaction Fees

Extra charges may be applicable to international refunds

Issuance of Charter Credits

Scenarios for Credit Allocation

In certain cases, as an alternative to a refund, a charter credit might be proposed:

  • For late cancellation requests (under 24 hours before charter)
  • For weather-related cancellations
  • For voluntary modifications to scheduling
  • Due to unexpected operational hiccups

Stipulations for Credits

  • Validity Period: The credit will be valid for 12 months from the issuance
  • Transferability: The credit cannot be shifted to others
  • Monetary Value: Equivalent to the full value of the charter without deductions
  • Utilization: Credit can be used for any available yacht charter
  • Expiration: Holding period cannot be extended beyond 12 months

Refunds for Partial Services

Service Disruptions

If your yacht trip is interrupted or curtailed by issues we are accountable for:

  • A reimbursement proportional to the unused portion
  • Credit equal to the disrupted service for a future rental
  • Complimentary offers or enhancements

Interruptions Due to Guests

In the event the rental is terminated earlier because of guests' behavior or safety infractions:

  • No reimbursement is provided for the time not used
  • The entire cost is due and payable
  • Extra fees could be assessed

Settling Disagreements Over Refunds

Should you find yourself disagreeing with a refund judgment, you are entitled to:

  • Ask for an evaluation by our administration
  • Present further evidence or documents
  • Look for a solution with consumer protection entities
  • Explore legal courses as permitted by law

Process for Requesting a Refund

Step 1: Reach Out

To initiate a refund claim, get in touch with us via:

Step 2: Compile Necessary Details

Your refund request should include:

  • Your booking reference code
  • The date and time of your charter
  • The specific cancellation reason
  • Any relevant backing documentation (if required)
  • Preference for the refund transaction method

Step 3: Confirmation and Processing

Our team will acknowledge your refund application within a day, assess it against these terms, make a decision within two days, and action any approved reimbursements within the specified time periods.

Note-worthy Points

  • All refund appeals must be presented in written format
  • Reimbursements are conducted in €, regardless of the initial payment currency
  • It is strongly suggested to get travel insurance
  • This policy may be altered given a 30-day notification period
  • Refunds are subject to relevant taxes and regulations

Getting in Touch

Should you have inquiries regarding refunds or to proceed with a reimbursement request:

Refund Unit
OakMossMeadow Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain

Phone: +34 932 23 95 70
Email: [email protected]
Business Hours: Monday to Friday, from 9:00 AM to 5:00 PM

Date of Last Update: September 20, 2026

The aims of this refund policy are to be honest and clear. We encourage you to look over these conditions attentively before making a reservation and to reach out with any questions.